The Learning Trail — Privacy Policy

When you use the The Learning Trail app and website, we collect the following categories of personal and sensitive data:

• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.

The Learning Trail processes your information only for these purposes:

• To create, secure and maintain your account.
• To process payments and issue invoices and receipts.
• To meet our legal, tax and accounting obligations.
• To respond to your support requests and doubts.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To send you course-related notifications — only after you opt in.
• To detect and prevent fraud, abuse and policy violations.

We do not sell your personal data. We share limited data only with the service providers needed to run The Learning Trail:

• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Razorpay — our payment processor, to take payments and issue refunds.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.

We share with them only what each one strictly needs, and nothing more.

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

We protect your data with industry-standard safeguards: bcrypt-hashed passwords, TLS 1.2+ encryption for all data in transit, and encrypted database backups. Our team performs routine security reviews and applies critical patches within 72 hours of disclosure.

With respect to the data The Learning Trail holds, you can:

• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Withdraw consent for any non-essential processing at any time.
• Correct information that is inaccurate or out of date.
• Delete your data, subject to legal retention requirements.
• Access a copy of the personal data we hold about you.

Write to us at support@igniterapp.com to use any of these rights; we reply within the legally required period.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

We may update this policy from time to time. For any significant change, we will give you in-app notice and revise the “Last updated” date above. Your continued use of The Learning Trail after the change indicates your acceptance of it.

For any privacy question, concern or grievance, reach our team at support@igniterapp.com. Grievances are acknowledged quickly and resolved within the periods required under India’s DPDP Act.